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Late and Missed Appointment Policy

Here at Puppy Fort we strive to ensure all clients receive quality service in timely manner. Appointment times are extremely important to keep the schedule running smoothly. Even just a slight delay can throw off our entire day. If you are unable to keep your appointment time, please notify us as soon as possible, as we do require 24 hour notice of change or cancellation.

If you miss your appointment or make changes last minute it is difficult for us to fill the scheduled time. Being 15 or more minutes late will result in a late fee of $15 - $25 and/or rescheduling the appointment. Missing an appointment without notice or cancelling last minute will require and non-refundable deposit of 50% of the service to reschedule. Failure to show up for 3 or more appointments could result in the refusal to book any appointments in the future.

Our groomers rely on you, the clients, for their income, therefore if appointments are missed or are pushed back they are not getting the income their hard work deserves. We greatly appreciate your understanding in this matter and look forward to working with you to keep all dogs and cats looking and feeling their very best.

Sincerely,

The Puppy Fort Team